Your personal information belongs to you. This policy explains exactly what data Mel Bat collects, why we collect it, how we use it, and the rights you have over it. No jargon, no runaround.
Six core commitments that define how Mel Bat handles your personal data every single day.
Every piece of data you send to Mel Bat — from your registration details to your payment information — is protected by 256-bit SSL encryption. Your data is unreadable to anyone intercepting it in transit.
Mel Bat does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate the platform, process payments, and keep your account secure.
We only collect the data we actually need. Mel Bat does not gather unnecessary personal details. If a piece of information is not required to run your account or process a transaction, we simply do not ask for it.
You have the right to access, correct, or delete your personal data at any time. Mel Bat makes it straightforward to exercise these rights — just contact our support team and we will handle your request promptly.
Mel Bat only sends promotional communications to players who have opted in. You can unsubscribe from marketing emails and SMS messages at any time through your account settings or by contacting support.
Mel Bat does not hold onto your data indefinitely. We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law and regulation.
This Privacy Policy explains how Mel Bat collects, uses, stores, and protects the personal information of players who use the Mel Bat platform at mel-bat.org and through the Mel Bat mobile app. It applies to all registered members and visitors to the platform.
Mel Bat takes your privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust as a responsibility. This policy is written in plain language so you know exactly what is happening with your data — no hidden clauses, no vague language.
By registering an account or using the Mel Bat platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.
This policy was last updated in January 2025. Mel Bat will notify registered players of any significant changes via email or an in-platform notification before those changes take effect.
Mel Bat collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history | Deposit and withdrawal processes |
| Usage Data | Games played, bets placed, session duration, login times | Automatically via platform activity |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Communications Data | Support chat logs, email correspondence | When you contact Mel Bat support |
Mel Bat does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
Every piece of data Mel Bat collects has a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. The main purposes for which Mel Bat uses your personal data are:
Mel Bat will never use your data for a purpose that is incompatible with the reason it was originally collected. If we need to use your data for a new purpose, we will inform you and, where required, seek your consent.
Mel Bat does not sell your personal data to third parties. However, there are limited circumstances in which we share data with trusted partners and service providers in order to operate the platform effectively. These include:
All third parties with whom Mel Bat shares data are required to handle that data securely and in accordance with applicable data protection laws. Mel Bat does not permit third parties to use your data for their own marketing purposes.
Mel Bat uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how the platform is being used. A cookie is a small text file stored on your device when you visit a website.
The types of cookies Mel Bat uses include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the Mel Bat platform. For full details on how to manage cookies in your browser, refer to your browser's help documentation.
Mel Bat does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform.
Mel Bat takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.
While Mel Bat takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, Mel Bat will notify you promptly and take immediate steps to contain and remediate the incident.
You also play a role in keeping your data secure. Use a strong, unique password for your Mel Bat account and never share your login credentials with anyone — including Mel Bat staff, who will never ask for your password.
Mel Bat retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
When your data is no longer required, Mel Bat will securely delete or anonymise it. You may request early deletion of your data subject to the limitations described in the Your Rights section below.
As a Mel Bat player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Mel Bat support team at [email protected].
Mel Bat will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.
The Mel Bat platform is strictly for adults aged 18 and over. Mel Bat does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Mel Bat platform or provide any personal information to us.
If Mel Bat becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered at Mel Bat, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online betting platforms. Mel Bat supports all efforts to keep gambling away from underage individuals.
Mel Bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.
For significant changes that materially affect how we use your personal data, Mel Bat will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how your data is being handled.
Continued use of the Mel Bat platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Mel Bat handles your personal information, please get in touch with us:
When contacting us about a privacy matter, please include your registered email address and a clear description of your request or concern. Our team will acknowledge your message within 24 hours and provide a full response within 30 days.
Mel Bat's support team handles all privacy requests with care and confidentiality. Your query will only be seen by staff members who need to be involved in resolving it.