Mel Bat FAQ —
Quick Answers

Yes. You must be at least 18 years old to register and play on Mel Bat. This is a strict requirement and Mel Bat reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any funds returned.

No. Each player is allowed one account only. Creating multiple accounts is against Mel Bat's terms and conditions and will result in all accounts being suspended. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive an OTP. Enter the OTP, set a new password, and you are back in. If you no longer have access to your registered mobile number, contact the support team via live chat for manual verification.

Basic verification happens automatically when you confirm your mobile number via OTP during registration. For higher withdrawal limits, Mel Bat may ask for a copy of your national ID card or passport. Upload the document through your account settings and the verification team will review it within 24 hours.

If you want to close your account, contact the Mel Bat support team via live chat or email. Before closing, make sure you have withdrawn any remaining balance. If you are closing your account for responsible gaming reasons, consider using the self-exclusion tool instead — it gives you a cooling-off period without permanently losing your account history.

Mel Bat accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the most widely used mobile financial services in Bangladesh and transactions are processed almost instantly. No bank account or credit card is required — your mobile wallet is all you need.

The minimum deposit on Mel Bat is ৳100. There is no maximum deposit limit for standard verified accounts. If you are depositing for the first time, make sure your deposit meets the minimum threshold to qualify for the welcome bonus — check the current bonus terms on the Offers page for the exact amount required.

Most Mel Bat withdrawals are processed within 15 to 30 minutes. During peak hours or if your account requires additional verification, it may take up to a few hours. Same-day processing is standard for verified accounts. Make sure the mobile wallet number you are withdrawing to matches the one registered on your Mel Bat account to avoid delays.

The minimum withdrawal on Mel Bat is ৳200. There is no fee charged by Mel Bat on withdrawals, though your mobile wallet provider may apply their standard transaction charges. Always check your bKash, Nagad, or Rocket app for any applicable fees on incoming transfers.

First, check that the transaction was completed successfully in your bKash, Nagad, or Rocket app and that you received a confirmation message. If the payment went through but your Mel Bat balance has not updated after 15 minutes, contact the support team via live chat and provide your transaction ID. The team will trace the payment and credit your account manually if needed.

Mel Bat does not charge any fees on deposits or withdrawals from its side. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own standard transaction fees. These are outside Mel Bat's control. Check your wallet app's fee schedule for details.

New players on Mel Bat receive a 150% bonus on their first deposit. So if you deposit ৳1,000, you get ৳1,500 in bonus funds credited to your account instantly. The bonus can be used on any Mel Bat game. Full terms and wagering requirements are listed on the Offers / Promotions page.

A wagering requirement means you need to bet the bonus amount a certain number of times before you can withdraw the winnings. For example, if you receive ৳500 in bonus funds with a 10x wagering requirement, you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The exact wagering requirement for each Mel Bat promotion is stated clearly in the offer terms.

Go to the Earn Money section in your account to find your unique referral link. Share it with friends. When a friend registers using your link and makes their first deposit, the referral bonus is credited to your account automatically. There is no limit on how many friends you can refer — the more you refer, the more you earn.

Generally, only one bonus can be active at a time on Mel Bat. If you have an active bonus with a pending wagering requirement, you will need to complete or forfeit it before claiming a new one. Check the current promotion terms on the Offers page for any exceptions or stacking rules that may apply to specific promotions.

Mel Bat calculates your net losses on live casino tables every week and credits a percentage back to your account as cashback. The cashback percentage increases the more you play — higher-tier loyalty members receive a higher cashback rate. Cashback is credited every Monday and can be used on any live casino game. Full details are on the Offers page.

Mel Bat offers a full game library including live casino tables powered by Playtech Live, slot games like Drill That Gold and Legend of Perseus, multiplayer poker in the form of Texas Hold'em, and fast-paced Fortune Bingo. New games are added regularly. Visit the Game page for the full list.

Yes. All Mel Bat games use certified random number generation (RNG) that is independently audited. Slot RTPs are published in the game information panel so you can check the theoretical return before you play. Live casino games use real physical equipment — cards, roulette wheels — operated by professional dealers in a certified studio, which makes the outcome completely transparent.

The minimum bet varies by game. Slot games like Drill That Gold and Legend of Perseus start from ৳10 per spin. Live casino tables start from ৳50 per hand or round. Texas Hold'em cash tables have a minimum buy-in of ৳100. Fortune Bingo cards start from ৳20. These low minimums make Mel Bat accessible for players at every budget level.

RTP stands for Return to Player. It is the percentage of all wagered money that a slot game pays back to players over a large number of spins. For example, a 97% RTP means that for every ৳100 wagered, the game theoretically returns ৳97 over time. A higher RTP is better for the player. Drill That Gold has an RTP of 97.1% and Legend of Perseus sits at 96.8% — both are above the industry average.

Yes. All Playtech Live tables on Mel Bat run 24 hours a day, 7 days a week. There is always a seat available at baccarat, roulette, or blackjack regardless of what time you log in. The live studio operates continuously with professional dealers rotating throughout the day and night.

Yes. Mel Bat has a dedicated mobile app available for both Android and iOS. The app gives you access to every game in the library, push notifications for new promotions, and faster load times compared to the mobile browser. Download it for free from the App page.

Visit the App page on your Android phone and tap the download button to get the APK file. Before installing, go to your phone's Settings, then Security, and enable "Install from unknown sources". Once enabled, open the downloaded APK file and follow the on-screen instructions. The whole process takes under a minute.

Yes. The Mel Bat app includes every feature available on the desktop website — all games, deposits, withdrawals, bonus claims, account settings, and live support. In some cases the app is faster and more responsive than the browser version, especially on live casino games where a stable, low-latency connection matters.

Completely free. There is no charge to download or install the Mel Bat app. You only need money in your account when you want to place real-money bets. The app itself costs nothing and there are no subscription fees or hidden charges.

Mel Bat provides deposit limits, session time reminders, cooling-off periods, and self-exclusion options. All of these tools can be activated directly from your account settings at any time. If you feel your gambling is becoming a problem, use these tools immediately or contact the support team for help. Full details are on the Responsible Gaming page.

Log in to your account, go to Account Settings, and find the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. Decreasing a limit takes effect straight away.

Self-exclusion allows you to block access to your Mel Bat account for a set period — from 30 days up to permanent exclusion. During the exclusion period you will not be able to log in, deposit, or place bets. Any remaining balance will be returned to you. To activate self-exclusion, go to Account Settings or contact the support team directly. Read more on the Responsible Gaming page.